Coming from What it can see — it's already named in the letter.
Write to a person, not a queue.
No ticket number, no chatbot, no phone tree. One address, read by the people who built this — who also ran the meeting, took the minutes and chased the dues. Hours, not seconds, but a real answer.
Reading the inboxRead daily
Pick a stamp. We'll start the letter.
Each one loads a short template so the first reply can be the answer, not a question back. Fill it in here — every button sends what you actually wrote.
Here's exactly what happens.
No portal to check and no reference number to keep. The whole conversation lives in your own inbox.
- 1
You send it
From any address you like. Your inbox keeps the copy, so there's nothing to log in to.
Whenever you're ready - 2
A person reads it
Someone who can actually change the product — not a triage bot, not a canned macro.
Usually within a day - 3
You get a reply
Straight back to you. Nothing after three business days? Send it again — it was missed, not ignored.
From thalhat.011@gmail.com
Three that answer themselves.
Not a brush-off — these are the questions that come in most, and each has a written answer more complete than a reply would be.
It won't let me past a screen
Almost always the term. The app blocks until an org has an active one, and an admin can fix it in about thirty seconds.
Set the first termI'm signed in but I can't see my org
Usually a second Google account. Your personal and university addresses are two different people as far as the app is concerned.
Signing inI need everything out as a spreadsheet
The ledger and the roster export themselves. Attendance and documents don't yet — for those, write in and we'll get them to you.
Export your dataRather read first?
The help centre covers setup, money, attendance and the assistant — including the parts that aren't built yet. Trust & privacy covers what happens to your org's records, in the same spirit.